Why a Quality approach?
A cultural property inscribed on the UNESCO World Heritage List, in the heart of the Dordogne basin classified as a “biosphere reserve” by UNESCO, a classified territory and holder of the Grand Site de France label, the Vézère valley is a exceptional territory which is increasingly revealing itself as a world-renowned sustainable tourism destination.
The Lascaux Dordogne Vallée Vézère Tourist Office must live up to this privileged destination. It therefore chose a few years ago to place quality at the heart of its concerns and at the center of its strategy to enable constant improvement of its services.
Our Quality objectives
In a constantly evolving tourism context, reinforced by the health crisis, a Quality Approach responds to a dynamic of adaptation of our services to the expectations of the tourist market and in line with the development policies of the Community of Communes of the Valley of the 'Man.
The objective is to progress towards greater satisfaction of visitors and tourism partners through constant improvement of our professional practices.
internally
- Guarantee an efficient system allowing everyone to quickly find the tools necessary to carry out their missions
- Promote the work provided by the team for several years
- Develop the improvement of the services provided to our visitors and our partners
Towards our visitors
- Have a consistent and quality welcome throughout the Vézère valley destination
- Listen to our visitors and respond as best as possible to their expectations, with informed advice and taking their opinions into account
- Provide reliable and up-to-date information with communication tools and supports consistent with the objectives of sustainable management of the territory
Towards our partners
- Be exemplary and better support them in their progress and promotion efforts
- Structuring, qualifying, promoting and selling the region's tourism offering in order to increase the reputation of the destination
- Develop our relationships with external partners, and offer them services that meet their expectations
These commitments enhance and give credibility to our structure among service providers, individuals and professionals.
In a very competitive sector, the objective is that we set an example to progress with all the players in the region towards visitor satisfaction, for the benefit of the image and attractiveness of the region: the valley of the Vézère.